Our Shopify Support & Maintenance services go hand-in-hand with ongoing Shopify development and optimization to keep your store up and running.

Brands we handle tech for

From security patches and custom bug fixes to ongoing system performance monitoring, our support team collaborates with our system integration experts to ensure reliability.

What’s Included in Our Plan

card icon

Quality Checks

Is your store running smooth?

  • Routine audits & “firedrills”
  • Cart, checkout & login tests
  • Pixel & analytics health
card icon

App Audits

Are your apps slowing you down?

  • Review installed apps
  • Remove duplicates & conflicts
  • Suggest efficient replacements
card icon

Shopify Updates

Stay ahead with new features.

  • Functions & checkout upgrades
  • API & UI improvements
  • Performance enhancements
card icon

Design Improvements

Keep your store fresh & on-brand.

  • New pages & sections
  • Optimized banners & CTAs
  • Seasonal updates
card icon

Technical Support

We fix issues before they hurt sales.

  • Theme & code updates
  • Custom features & metafields
  • Faster load times

If your support requirement includes feature upgrades or bespoke functions, our custom app development services can help.

Why Us?

We don’t call ourselves the best agency in the world. What we promise is honesty, transparency, and a focus on outcomes. We know the realities of retail because we have been in your shoes in our previous life, and we bring that mindset into everything we do.

We are good at what we do, and we understand both technology and marketing. Nothing we do is one-dimensional - every solution is built for a reason, with impact in mind.

Our team walks you through every update and patch, just like we cover in our Shopify migration projects.

FAQs

1. Why do I require ongoing Shopify support and maintenance? 

Because Shopify continually updates and evolves and thus your store will require ongoing auditing, remediation, and updating to remain secure, fast, and ready for conversion.  Ongoing support is necessary so your store can operate without breakdowns that could hinder sales.

2. How fast can you address my technical issues? 

We will immediately address any sales-blocking and checkout issues.  Non-critical issues will be addressed in generally 24-48 hours. Our transparent tracking system ensures that you will be kept up to date at every turn.

3. Can you help with new Shopify features and custom updates?

Yes. From Shopify Functions and Checkout Extensibility to custom themes, code improvements, and landing page designs, we will ensure your store is modern, scalable, and in sync with the latest features Shopify has to offer.

4. What kind of support plans do you have?

We offer numerous options for engagement purposes:

  • 20 hours/month for maintenance and updates 
  • 40+ hours/month for growing brands with regular campaigns and technical needs 
  • Custom SLAs and dedicated developers for larger or complex stores.

For stores needing SEO health monitoring alongside maintenance, explore our e-commerce SEO services.

Case Studies

Ready to reduce downtime and boost performance?

Contact our Shopify support team

Ready to Explore New Opportunities for Your Brand?

Let's connect and discuss your business to forge new paths to success.

Get Started

Want to know more about how we can help?