Support and Maintanence

Expert Shopify Support and Maintenance - No More Broken Checkouts, Glitches, or Downtime

You run the business, we run your Shopify store flawlessly.

Our Shopify Support & Maintenance services go hand-in-hand with ongoing Shopify development and optimization to keep your store up and running.

10+ Years

Experience

Serving 10+

Countries

Rated 5 ★

on Shopify Partner Director

Rated 4.8★

on Clutch

Brands we handle tech for

From security patches and custom bug fixes to ongoing system performance monitoring, our support team collaborates with our system integration experts to ensure reliability.

Flexible Engagement Options

Choose your monthly retainer based on your needs.

Pay as You Go

Enjoy full flexibility by paying only for the exact hours your tasks require, with no extra cost.

Dedicated Resource

Secure a dedicated expert for your projects, ensuring top priority and on-demand availability.

Fixed Monthly Model

Get predictable support with set monthly hours, plus the benefit of carrying unused hours forward.

What’s Included in Our Plan

Quality Checks

Is your store running smooth?

Routine audits & “firedrills”
Cart, checkout & login tests
Pixel & analytics health

App Audits

Are your apps slowing you down?

Review installed apps
Remove duplicates & conflicts
Suggest efficient replacements

Shopify Updates

Stay ahead with new features.

Functions & checkout upgrades
API & UI improvements
Performance enhancements

Design Improvements

Keep your store fresh & on-brand.

New pages & sections
Optimized banners & CTAs
Seasonal updates

Technical Support

We fix issues before they hurt sales.

Theme & code updates
Custom features & metafields
Faster load times

If your support requirement includes feature upgrades or bespoke functions, our custom app development services can help.

Why Us?

We don’t call ourselves the best agency in the world. What we promise is honesty, transparency, and a focus on outcomes. We know the realities of retail because we have been in your shoes in our previous life, and we bring that mindset into everything we do.

We are good at what we do, and we understand both technology and marketing. Nothing we do is one-dimensional - every solution is built for a reason, with impact in mind.

Our team walks you through every update and patch, just like we cover in our Shopify migration projects.

FAQs

1. Why do I require ongoing Shopify support and maintenance?

Because Shopify continually updates and evolves and thus your store will require ongoing auditing, remediation, and updating to remain secure, fast, and ready for conversion. Ongoing support is necessary so your store can operate without breakdowns that could hinder sales.

2. How fast can you address my technical issues?

We will immediately address any sales-blocking and checkout issues. Non-critical issues will be addressed in generally 24-48 hours. Our transparent tracking system ensures that you will be kept up to date at every turn.

3. Can you help with new Shopify features and custom updates?

Yes. From Shopify Functions and Checkout Extensibility to custom themes, code improvements, and landing page designs, we will ensure your store is modern, scalable, and in sync with the latest features Shopify has to offer.